Our Customer Service
There is no doubt that customer service and technical support is one of the main pillars in the focus of customers' attention before and after purchase. Therefore, the company paid great attention to the after-sales service and was keen to make the services distinctive, fast and professional in a professional manner.
Therefore, the company has prepared and equipped the technical support and customer service management team at the highest level of technical, accounting and advanced technical skills. Thus, it seeks to satisfy customers and achieve their goals through the following:
From here, it becomes clear why our clients always recommend other clients to use Compu Master’s various accounting programs. The secret lies in that behind the distinguished customer service and achieving the principle of the client is always right.
When the client contracts an accounting program for his company, he is in great need of a specialized support team that stands by him and his company and helps him solve the problems he faces. This is considered one of the most important things that help the customer in achieving his goals, and the digital transformation is a helpful factor for his employees.
Customers get free technical support periods, the duration of which varies according to the different versions. In the event that the free technical support period ends, customers have several options.
Either make annual contracts for technical support, or participate in the provided technical support packages, or provide technical support services at all or by visit, including online visits or field visits.
So all solutions are available and available and the customer can choose according to his technical and financial needs.
Free technical support is support provided to the customer in the post-purchase and post-training period as well, which is the important period of operation. The duration of free technical support varies according to the version that the customer is working on.
It becomes clear why our clients always recommend other clients to use Compu Master’s various accounting programs. The secret lies in that behind the distinguished customer service and achieving the principle of the client is always right.
Technical support plans
Step
01
Understand the problems
The technical support team is well prepared to receive and understand any accounting problems from clients and to study and analyze them well.
Step
02
Clarify solutions
The technical support team clarifies the accounting solutions for customers that are originally in the program, but the customers were unable to access or remember them.
Step
03
Update analysis
It may occur to clients after accounting developments according to the nature of work for each client, and this requires a technical and accounting study in the feasibility of its implementation.